Launch is when a product meets real usage, and real usage finds things testing could not. Tarfion provides application support and maintenance that keeps your product monitored, patched and improving, whether our team built it or another one did.
Load times, errors and uptime are tracked continuously, so problems show up on our dashboards before users report them.
Monitoring dashboards and alert rules.
Technical and operational problems are triaged by severity and fixed with the least possible disruption for your users.
Resolved tickets with root-cause notes.
Support messages, reviews and usage data are sorted into clear themes and fed directly into the product backlog.
A feedback digest linked to backlog items.
Libraries, frameworks and infrastructure are updated on schedule, keeping known vulnerabilities out of your production environment.
An upkeep log and update calendar.
Usage arrives at hours nobody planned for. Operating systems update. A library your product depends on publishes a security fix. Users find paths through the product that no test script imagined. Each of these is normal, and each needs someone paying attention. Our support team monitors the product, responds when something breaks and schedules the updates that keep the same problem from returning.
Incident notes with the root cause
An upkeep log and update calendar
Goals, constraints, success measures and the assumptions everyone is currently making.
issues resolved, their root causes and the change made to keep them from recurring.
dependencies, frameworks and infrastructure updated, plus the work scheduled next.
recurring themes from support requests and usage data, linked to proposed backlog items.
Share the stack, the hosting setup and what has been going wrong lately. We'll suggest a support arrangement that fits.
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